Free Shipping Across Canada
Shipping is free on all orders within Canada. No hidden fees or fine print — we like to keep things simple and easy.
Order Confirmation
When you place an order, you’ll receive a confirmation email right away. This means your order is in our system and your payment has been secured.
Product Availability and Lead Times
Many of our products are handcrafted or built to order, which means lead times can vary depending on the model and production schedule.
Your payment is captured immediately to reserve your place in the production queue and secure your build. We will then provide you with an estimated build and delivery timeline.
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In-stock items: Ship within 5 business days of payment.
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Made-to-order items: Ship according to the build schedule provided in your confirmation email. Typical lead times can range from several weeks to a few months, depending on the product.
Order Shipment
Once your order leaves the warehouse, we’ll send you tracking details within 24 hours.
Distributors Policy Override
Some products ship directly from our distributors. In these cases, their shipping policy (including lead times) will apply. Contact our customer service team if you’d like details on a specific product.
International Orders
Our products are built for the North American market (110V or 240V electrical systems). Shipping outside Canada/US is available — we’ll provide a custom quote based on product dimensions and destination.
Damages
Please inspect your items on arrival. If you notice damage, note it on the delivery slip or decline delivery. If you accept delivery, take photos immediately and email us at sales@trueformhq.com before submitting a claim through our Returns page.